Shipping policy
Shipping Policy
Last updated: 7/3/25
At Savvy Jade Skincare, we’re committed to delivering your skincare products quickly, securely, and with care. Below are the details of our current shipping process.
🚚 Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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Processing times may be longer during high-volume periods such as sales or holidays. We’ll notify you if there are any significant delays.
🇺🇸 Domestic Shipping (U.S. Only)
We currently ship within the United States only.
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days
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Shipping rates are calculated at checkout based on order total, weight, and destination.
Free shipping may be offered during special promotions or on qualifying orders.
📦 Order Tracking
While we do our best to provide tracking information, tracking numbers are not guaranteed for every order.
If a tracking number is available, it will be included in your shipping confirmation email. If not, rest assured your order is still on the way.
🌍 International Shipping
We do not currently offer international shipping. All orders must be delivered within the United States.
❗ Delivery Issues
Please double-check your shipping address before placing an order.
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Lost or Stolen Packages: We are not responsible for packages lost or stolen after being marked "delivered" by the carrier.
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If your package is delayed or appears lost, contact us and we’ll do our best to help resolve the issue.
🧴 Damaged or Missing Items
If your order arrives damaged or incomplete:
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Take photos of the packaging and items.
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Contact us within 7 days of delivery at [insert email address].
We’ll make it right with a replacement or refund where applicable.
📍Need Help?
For any questions about shipping, orders, or product delivery:
Savvy Jade Skincare
Thousand Oaks, California
Email: support@savvyjadeskincare.com
Website: https://savvyjadeskincare.com