Refund policy

Return & Refund Policy
Last updated: [Insert Date]

At Savvy Jade Skincare, we believe in skincare that works — and customer service that cares. If you're not completely satisfied with your purchase, even after trying it, we’ll gladly accept a return.

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💸 Return Window

• Refunds: Eligible within 30 days of the purchase date.

• Store Credit: Available within 90 days of the purchase date.

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📦 Return Eligibility

We accept returns on both opened and unopened products.

To qualify:

• You must provide proof of purchase (order number or receipt).

• Your return must fall within the 30- or 90-day return window.

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🔁 How to Start a Return

To initiate a return, contact us at [insert email address] with your order number and reason for the return. We’ll respond with step-by-step instructions and the return shipping address.

Please note:

• Return shipping costs are the customer’s responsibility unless we made a mistake with your order or the item arrived damaged.

• We recommend using a trackable shipping service.

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✅ Refunds

• Once we receive and inspect your return, we’ll notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

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🛍️ Store Credit

• Returns made between 31 and 90 days after purchase are eligible for store credit in the form of a digital gift card.

• Store credit never expires and can be used toward any future purchase.

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🧴 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll make it right with a free replacement or full refund.

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📍Contact Us

Questions or concerns? We’re here to help.

Savvy Jade Skincare
Thousand Oaks, California
Email: support@savvyjadeskincare.com
Website: https://savvyjadeskincare.com